Helpdesk Function

A Contract Award Notice
by HS2

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£7M
Sector
TECHNOLOGY
Published
27 Jan 2023
Delivery
04 Feb 2023 to 03 Feb 2027
Deadline
10 Aug 2022 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Contract award of the Helpdesk Function service, which manages all enquiries and complaints received by HS2 Ltd with the utmost compassion and empathy by providing clear, timely and accurate interactions with stakeholders. The service operates a 24-hour 365-day Public Helpdesk and Enquiries Centre and manages all related enquiries, acting as a first point of contact and as public facing representatives. The contract was awarded using the Crown Commercial Services Outsourced Contact Centre and Business Services framework agreement (RM6181 - Lot 1).

Award Detail

1 Sitel (Coventry)
  • Value: £6,800,200

CPV Codes

  • 72253100 - Helpdesk services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains