Customer Research Partner

Concepts

• customer satisfaction survey
• liverpool
• riverside
• role of a research partner
• customer research partner
• research partner
• customers' views
• work of the bi&i
• scope of the contract
• short notice

Location

Description

The role of a Research Partner has been established to externally and independently collate and analyse our customers' views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. It also provides the appropriate resource to support the work of the BI&I Team. The work commissioned to the successful partner will complement the broader work of the team and Riverside as a whole, and will therefore require a strategic partnership between the two organisations. It will be essential that the Research Partner can show support for the values of the organisation and the standards that Riverside staff subscribe to, particularly when interacting with our customers, in addition to an understanding of the operations of the business. The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context. The surveys within the scope of the contract are: - Customer Experience perception survey - Repairs transactional survey - Planned & cyclical maintenance transactional survey - Building Safety transactional survey - New Build survey - New Sales & Re-Sales survey - Private Finance Initiatives (PFI) perception surveys (Sandwell and Derby) Full details of the requirements can be found within Document B.

CPV Codes

• 79342311 - Customer satisfaction survey

Indicators

• Contract is suitable for SMEs.