CMG Predicting Customer Compliance Behaviours

A Contract Award Notice
by DEPARTMENT FOR WORK AND PENSIONS

Source
Contracts Finder
Type
Contract (Services)
Duration
1.5 month
Value
£91K
Sector
BUSINESS
Published
03 Mar 2023
Delivery
13 Feb 2023 to 31 Mar 2023
Deadline
09 Feb 2023 11:59

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

To support the segmentation of the CMS caseload based on understanding the root cause of non-payment of maintenance and building an effective intervention strategy that delivers sustainable payment outcomes. This will be supported with targeted customer compliance communications, building a clear understanding which compliance interventions (Communications and Actions) have most impact on Customer behaviour. Alongside this support is required to link the Accenture Behavioural Analytics model and the Digital Predictive Analytics model into the Customer Communications strategy.

Award Detail

1 Accenture (London)
  • Value: £91,140

CPV Codes

  • 79410000 - Business and management consultancy services

Other Information

n/a ecm_10822 CMG Predicting Behaviours REDACTED.pdf

Reference

Domains