CMG Predicting Customer Compliance Behaviours
A Contract Award Notice
by DEPARTMENT FOR WORK AND PENSIONS
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 1.5 month
- Value
- £91K
- Sector
- BUSINESS
- Published
- 03 Mar 2023
- Delivery
- 13 Feb 2023 to 31 Mar 2023
- Deadline
- 09 Feb 2023 11:59
Concepts
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
1 supplier
- Accenture London
Description
To support the segmentation of the CMS caseload based on understanding the root cause of non-payment of maintenance and building an effective intervention strategy that delivers sustainable payment outcomes. This will be supported with targeted customer compliance communications, building a clear understanding which compliance interventions (Communications and Actions) have most impact on Customer behaviour. Alongside this support is required to link the Accenture Behavioural Analytics model and the Digital Predictive Analytics model into the Customer Communications strategy.
Award Detail
1 | Accenture (London)
|
CPV Codes
- 79410000 - Business and management consultancy services
Other Information
Reference
- tender_349940/1187162
- CF 063d24e6-6ed6-4c78-baa4-22f31bfc4c02