I.T. Service Management Solution

Concepts

• i.t. service management
• liverpool
• helpdesk and support
• i.t. service management solution
• incident management
• end-to-end delivery of it services
• request management
• problem management
• service catalogue management
• service configuration management

Location

Description

The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.

Award Detail

CPV Codes

• 72253000 - Helpdesk and support services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

This tender opportunity can be found on RiverSource through the link below: https://riversource.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Op...