The Provision of Over the Counter Bill Payment Services

A Contract Award Notice
by UNITED UTILITIES WATER LIMITED

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
___
Sector
BUSINESS
Published
15 Mar 2023
Delivery
not specified
Deadline
n/a

Concepts

Location

North West England:

Geochart for 1 buyers and 2 suppliers

1 buyer

2 suppliers

Description

The Company has a requirement to provide Over the Counter Bill Payment Services at multiple locations in the North West of England. A timely and accurate bill payment process is critical to the Company’s billing operations and cash collection which sits within the Company’s Customer Department. The Suppliers will provide the Company with the relevant associated services and expertise to facilitate and deliver such services and provide effective regional coverage and sufficient accessibility for the Company’s Customers. The key requirements for the agreement(s) include, but are not limited to: • Wide geographical spread of Payment Outlet locations within the North West region; • Ability to capture payments in sterling cash, and possibly debit & credit cards; • Consolidation and remittance of all outlet transactional data and funds; • Robust Customer communication marketing expertise.

Lot Division

1 Over the Counter Bill Payment Services - Exclusive

The procurement included 2 Lots, where only one Lot would be awarded following the final assessment. • Lot 1 - Exclusive Award • Lot 2 - Shared Award
2 Over the Counter Bill Payment Services - Shared

The procurement included 2 Lots, where only one Lot would be awarded following the final assessment. • Lot 1 - Exclusive Award • Lot 2 - Shared Award The Company assessed Lot 1 in order to establish the overall most economically advantageous solution. The Company’s approach was to award Lot 1 based on objective criteria: - Ability to provide the highest volume of Payment Outlets to UU Customer locations - Demonstrate the ability to deliver excellent Customer Service, in particular to resolve Customer payment queries and to identify Customer needs - The lowest assessed total cost will achieve the maximum score As the above criteria was not fully met in relation to the volume of Payment Outlets, the Company assessed Lot 2 to determine that the award could be made based on the same objective criteria

Award Detail

1 Paypoint Network (Welwyn Garden City)
  • Lot 2 - Over the Counter Bill Payment Services - Shared
  • Reference: 007555-2023-1-2
2 Post Office (London)
  • Lot 2 - Over the Counter Bill Payment Services - Shared
  • Reference: 007555-2023-2-3

Award Criteria

Technical 50
price 50

CPV Codes

  • 66172000 - Financial transaction processing and clearing-house services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains