NHS 111 Service (Midlands Region) - Market Engagement

Concepts

• health services
• birmingham
• nottingham
• wolverhampton
• stafford
• warwick
• sleaford
• shrewsbury
• worcester
• https

Location

United Kingdom: Midlands Region

Description

***This advert is for market engagement only***NHS Black Country Integrated Care Board and NHS Derby and Derbyshire Integrated Care Board intend to undertake a procurement process for NHS 111 services to cover the West and East Midlands regions (including Staffordshire and Stoke) on behalf of themselves and the following Integrated Care Boards:NHS Birmingham and Solihull ICBNHS Coventry and Warwickshire ICBNHS Herefordshire and Worcestershire ICBNHS Leicester, Leicestershire and Rutland ICBNHS Lincolnshire ICBNHS Northamptonshire ICBNHS Nottingham and Nottinghamshire ICBNHS Shropshire and Telford and Wrekin ICBNHS Staffordshire and Stoke-on-Trent ICBThe Commissioners have published this Prior Information Notice to support market engagement only at this stage.It is the current intention of the commissioners to procure the service as a single lot and appoint a provider to deliver the service covering the West and East Midlands region.

Total Quantity or Scope

NHS111 aims to ensure patients with an urgent clinical need are assessed and referred to an appropriate service, in a timely manner, by providing health advice and onward referral over the telephone and online. The NHS111 service will deliver a safe and patient focused service that promotes quality and reduces health inequalities.Further objectives of the service will be to:• Achieve nationally and regionally mandated KPIs and quality measures. • Expedite patient access to appropriate end point services.• Deliver good patient experience by providing consistent, safe and efficient clinical assessment at first point of contact.• Provide onward referral to primary care and all non-emergency department (non-ED) pathways, including ICB commissioned services that can undertake remote triage and onward referral (such as local clinical assessment services (CAS).• Nurture a culture of self-help, education and self-management.• Ensure the Directory of Services (DoS) is maintained in partnership with local systems and used to facilitate timely and appropriate levels of care.• Ensure early identification of calls that would benefit from access to a clinical adviser.• Develop and maintain clear pathways of care which ensure safe and optimal transfer of patients’ care where additional or specialist care is required.• Reduce the risk of harm to patients by ensuring patients are referred to the most appropriate service, at the earliest opportunity along the pathway.• Share real time data with health and social care partners to improve the patient journey, safety of staff, and the efficiency of NHS and Local Authority commissioned services.It is anticipated that the service will receive circa 5.5m calls per annum, Midlands wide.The anticipated contract duration will be 5 years with an option to extend for up to a further 2 years.Providers are invited to attend a market engagement event on the morning of the 20th April 2023, to be held at a venue in central Birmingham. Further details relating to the venue and specific timing of the event will be communicated to registered providers.In order to register to attend the event, please follow the instructions provided later in this notice. (Section II.2.14). Providers are asked to complete a short questionnaire as part of the registration process.Please note, this PIN relates to services within scope of Schedule 3 thereto (Social and Other Specific Services). The Commissioners and AGCSU are, therefore, bound only by those parts of the Regulations applying to Schedule 3 services (also known as the "Light Touch Regime").The commissioners do not bind themselves to commencing or running any public procurement procedure further to, or as a result of, this market engagement.Any subsequent procurement, if undertaken, will be commenced by way of a separate call for competition via a relevant notice published in Find a Tender.Any and all information/documents that are made available as part of this engagement exercise is draft and subject to change. All timeframes are indicative and also subject to change. Additional information: To register to attend the market engagement event and access further details relating to the market engagement please go to the following link/address: "https://health family.force.com/s/Welcome", register on the system as appropriate and access project reference C152296 "NHS 111 Service (Midlands Region) - Market Engagement".Event registration deadline: 17:00 on 14/4/2023.

CPV Codes

• 85100000 - Health services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **