Digital Front Door Online portal 2022 - AWARD

A Contract Award Notice
by DUDLEY METROPOLITAN BOROUGH COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
___
Sector
TECHNOLOGY
Published
05 Apr 2023
Delivery
01 Apr 2023 to 31 Mar 2028
Deadline
29 Jul 2022 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including: o allow us to manage our interactions with residents seamlessly across all channels, o enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, o be effective to deploy with easy to develop forms with built-in workflow capability. We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.

Award Detail

1 Granicus Firmstep (None)

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

Domains