Operational Data & Tools

A Contract Award Notice
by FINANCIAL OMBUDSMAN SERVICE

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£461K
Sector
TECHNOLOGY
Published
05 Apr 2023
Delivery
01 Apr 2023 to 31 Mar 2024
Deadline
02 Mar 2023 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

Description

The requirement is for a managed service to design and implement solutions to improve the customer journey and increase efficiency across Casework. Central to these are the creation of robust data, proven performance management tools and insightful reporting to drive consistency, visibility, timeliness, and output. The goal is to provide high-quality, scalable, and reliable applications and dashboards that meet the unique needs of the Financial Ombudsman Service. The project will consist of several phases, including requirements gathering, design, development, testing, deployment, and maintenance.

Award Detail

1 Reed Talent Solutions (London)
  • Value: £460,845

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Reference

Domains