Digital Front Door Online portal 2022

Concepts

• dudley
• information technology
• dudley council
• digital self-service solution
• digital front door
• wide range of online capability
• digital solution
• software package
• built-in workflow
• self-service

Location

Within the Dudley Borough

Description

Dudley Council was seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council was seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, • be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service and streamline our processes.

Total Quantity or Scope

• be effective to deploy with easy to develop forms with built-in workflow capability.

Award Detail

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48000000 - Software package and information systems

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Please note that this is an award notice and the contract has been let to the Contractor above. Expressions of interest in future contracts should be directed as in section I. Supply chain opportunities should be sought directly with the awarded contractor as detailed above.