Digital Market Intelligence Support

Concepts

• market research
• open banking
• digital market intelligence support
• fintech market intelligence agency
• digital innovations
• changing digital environment
• ns&i’s digital first strategy
• online web portal
• regular news alerts
• financial services arena

Location

United Kingdom:

Description

A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.

Total Quantity or Scope

The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment. … The digital and fintech market intelligence agency will provide specialist insights on competitor’s strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I’s digital first strategy. The following is a breakdown of our requirements from a digital and fintech market intelligence agency: • Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum. • Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I • Access to an online web portal to access downloadable content including: o Screenshots/Video insights on CX journeys across mobile and desktop channels o Insight reports o News alerts with analyst commentary on risk/opportunities for NS&I • Access to an analyst who will be able to field questions – not requiring deep dive analysis - on an ad-hoc basis. All tendering against this requirement must be conducted via NS&I's Panacea Portal

Renewal Options

The contract is awarded for an initial term of 12 months and there are two 12 month extension periods available

CPV Codes

• 79310000 - Market research services

Indicators

• This is a recurring contract.
• Options are available.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **