Input and Output Communications

Concepts

• salford
• printing services
• hmrc
• continuity of current communication services
• outbound communications
• output communications contracts
• outbound communication services
• current input
• printed matter
• hmrc's sap ariba esourcing portal

Location

United Kingdom:

Description

HMRC is looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation. Through this opportunity, HMRC is looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection of tax and administering of benefits and support of customs operations.

Total Quantity or Scope

HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated: • Improved customer experience through more convenient, faster means of transacting with HMRC • Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work • Opportunities to drive increased compliance and close the tax gap • Increased efficiency and value for money HMRC are looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings. The initial service lines to be delivered under the contract shall include: - The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail . - The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. This contract will be enabled for Government Banking to use. The maximum contract value will be £140million over the contract period of five (5) years plus a possible two (2) years extension. Additional information: This procurement will be conducted by way of an eSourcing event using HMRC's SAP Ariba eSourcing Portal. Please ensure you are registered with the eSourcing Portal to gain access to the procurement documentation when it is released which will contain full details of the requirement. If you are not already registered, the registration link is: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made. Once you have obtained 'your organization's account ID' number, please email bhavina.patel1@hmrc.gov.uk and copy in e.procurement@hmrc.gov.uk with your: Contract title and Reference Your organisation's HMRC SAP Ariba account ID Your organisation name Your name Your email address Your telephone number. Once you have complied with the foregoing you will receive an e-mail confirming access to the procurement event once it is built. Further information about HMRC's procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event.

Renewal Options

After the possible extension of 24 months.

Award Criteria

CPV Codes

• 79800000 - Printing and related services
• 22000000 - Printed matter and related products
• 64212100 - Short Message Service (SMS) services
• 64212300 - Multimedia Message Service (MMS) services
• 79999100 - Scanning services

Indicators

• This is a recurring contract.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **