Customer Survey Research Services Framework

Concepts

• survey services
• customer survey research services framework
• hyde
• framework value
• customer survey research services provider
• survey design
• framework usage
• survey conduction
• real time survey services
• year framework term

Location

United Kingdom:

Description

*This opportunity has closed and is a Contract Award Notice* Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR). Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR). Additional information: The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.

Lot Division

Award Detail

Award Criteria

CPV Codes

• 79311000 - Survey services
• 79311100 - Survey design services
• 79311200 - Survey conduction services
• 79311210 - Telephone survey services
• 79311300 - Survey analysis services
• 79342310 - Customer survey services
• 79342311 - Customer satisfaction survey

Indicators

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Hyde wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations): A full list of potential contracting authorities can be found here under the most recent file: https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/public... The following public bodies may also use the Framework Agreement: http://www.wales.com/study/universities-wales http://gov.wales/topics/improvingservices/devolution-democracy-delivery/register... https://www.executiveoffice-ni.gov.uk/publications/public-bodies-and-public-appo... http://www.gov.scot/Topics/Government/public-bodies/about/Bodies