Customer Journey Mapping

A Contract Award Notice
by NATURAL RESOURCES WALES

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
141K-150K
Sector
BUSINESS
Published
02 May 2023
Delivery
not specified
Deadline
n/a

Concepts

Location

Across Wales

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation. Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3. T

Total Quantity or Scope

Since its creation in 2013, NRW has never measured the holistic customer experience. Historically, any mapping activity has been conducted with an internal view and by internal staff. … The successful provider will be able to deliver the service in both Welsh and English. Full details in specification.

Award Detail

1 Mima Group (London)
  • Reference: 012445-2023-91826-1

Award Criteria

Quality 60
price 40

CPV Codes

  • 79212110 - Corporate governance rating services
  • 79342310 - Customer survey services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** (WA Ref:131175)

Reference

Domains