Independent Phone Line for Consumer PPM Experiences

Concepts

• telecommunications network
• ofgem
• very consumers
• independent phone line
• phone line
• consumers
• ppm
• consumer ppm experiences
• vulnerability issues
• communications network

Location

Description

Ofgem launched a webform, which will enable consumers to share their experience of having a PPM installed. Ofgem recognise that a webform on its own may mean that some consumers are unable to share their experience, and these may be the very consumers with vulnerability issues that Ofgem want to hear from. Ofgem therefore recognises the value in setting up a phone line to run alongside the webform, to support consumers in completing the webform, who would otherwise be digitally excluded.

Award Detail

CPV Codes

• 32412100 - Telecommunications network
• 32412000 - Communications network
• 32523000 - Telecommunications facilities

Indicators

• Contract is suitable for SMEs.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAY166441