CO0169 Contact Centre and Telephony Services

A Contract Award Notice
by ESSEX COUNTY COUNCIL

Source
Find a Tender
Type
Contract (Goods)
Duration
not specified
Value
£3M
Sector
INDUSTRIAL
Published
24 May 2023
Delivery
not specified
Deadline
n/a

Concepts

Location

Essex:

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances. Inbound and outbound telephony calls via MS Teams (call charges).

Award Detail

1 Daisy Corporate Services Trading (Nelson)
  • CO0169 Contact Centre and Telephony Services
  • Reference: 014795-2023-co0169-1
  • Value: £2,840,053

Award Criteria

Quality 20
Social Value 10
price 70

CPV Codes

  • 32000000 - Radio, television, communication, telecommunication and related equipment

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains