707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)

A Contract Award Notice
by MINISTRY OF DEFENCE

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£84K
Sector
TECHNOLOGY
Published
31 May 2023
Delivery
01 May 2023 to 30 Apr 2026
Deadline
19 Apr 2023 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

This is a requirement to upgrade the Automatic Call Distribution (ACD) system and its maintenance support in the Defence Business Services (DBS) Joint Casualty and Compassionate Centre (JCCC). This contract provides JCCC with upgraded equipment and maintenance cover until Defence Digital's ACD equipment meets JCCC's requirements. The current ACD system that supports the operational capability of the DBS JCCC is now 16 years old and operating on obsolescent hardware with no resilience for its call recording function. The requirement to upgrade/replace the existing ACD solution will reduce the current risk to operations and allow the continued delivery of an essential DBS business critical service.

Award Detail

1 Storacall Voice Systems 2019 (Loughborough)
  • Value: £84,241

CPV Codes

  • 50334120 - Upgrade services of telephone switching equipment

Other Information

707165451 - SCHEDULE OF REQUIREMENTS Redacted.pdf 20230425-707165451 707165451 - SCHEDULE OF REQUIREMENTS Redacted.pdf 707165451 Contract Document with correct Sch of Req - Redacted.pdf 20230425-707165451 Contract Document with correct Sch of Req - Redacted.pdf 707165451 signed SC1A Purchase Order Redacted.pdf 20230425-707165451 signed SC1A Purchase Order Redacted.pdf 707165451 Actual Procurement Timescales redacted.pdf 20230524 - 707165451 Actual Procurement Timescales redacted.pdf

Reference

Domains