Customer Experience Measurement Tool for Service Management

Concepts

• lewes
• software package
• customer experience measurement tool
• service management
• customer sentiment
• tool
• customer experience measurement
• real time
• key metrics
• happy signals

Location

Description

This is a directly awarded contract for customer experience measurement. Happy Signals provides IT&D with a way to gather customer sentiment (feedback) with regards to the service that we provide. It helps IT measure our performance in real time to ensure we continue to add value to the councils we support. Through reporting on key metrics such as Happiness (net promotor) and estimated loss of productivity time we can baseline and compare ourselves against other IT departments that use the tool globally. The published value includes all optional extension periods.

Award Detail

CPV Codes

• 48000000 - Software package and information systems

Indicators

• Contract is suitable for SMEs.