Customer Experience Measurement Tool for Service Management

A Contract Award Notice
by EAST SUSSEX COUNTY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£121K
Sector
TECHNOLOGY
Published
05 Jun 2023
Delivery
01 Feb 2023 to 31 Jan 2025
Deadline
27 Jan 2023 23:59

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

This is a directly awarded contract for customer experience measurement. Happy Signals provides IT&D with a way to gather customer sentiment (feedback) with regards to the service that we provide. It helps IT measure our performance in real time to ensure we continue to add value to the councils we support. Through reporting on key metrics such as Happiness (net promotor) and estimated loss of productivity time we can baseline and compare ourselves against other IT departments that use the tool globally. The published value includes all optional extension periods.

Award Detail

1 Happy Signals (Helsinki)
  • Value: £121,200

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • Contract is suitable for SMEs.

Reference

Domains