Rail Ombudsman Service
A Contract Award Notice
by OFFICE OF RAIL AND ROAD
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £5M
- Sector
- PROFESSIONAL
- Published
- 14 Jun 2023
- Delivery
- not specified
- Deadline
- n/a
Concepts
Location
United Kingdom:
Geochart for 1 buyers and 1 suppliers
1 buyer
- Office of Rail & Road London
1 supplier
- Dispute Resolution Ombudsman Stevenage
Description
The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a. free to consumers; b. an impartial arbitrator for firms and consumers in resolving disputes; c. run on a not for profit basis; d. issues decisions that are binding on firms but not consumers; and e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.
Award Detail
| 1 | Dispute Resolution Ombudsman (Stevenage)
|
Renewal Options
5 year option period
Award Criteria
| Quality | 70 |
| price | 30 |
CPV Codes
- 79342300 - Customer services
Indicators
- Options are available.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-0352a7
- FTS 016900-2023