ITSM Tool
A Contract Award Notice
by UNIVERSITY OF MANCHESTER
- Source
- Find a Tender
- Type
- Contract (Goods)
- Duration
- not specified
- Value
- £250K
- Sector
- TECHNOLOGY
- Published
- 15 Jun 2023
- Delivery
- not specified
- Deadline
- n/a
Concepts
Location
Greater Manchester:
1 buyer
- Manchester University Manchester
1 supplier
- Servicenow Staines
Description
ITSM Tool to ensure business continuity
Total Quantity or Scope
Following the recent cyber incident internal UoM service providers, including but not limited to ITS, Finance, Student Services and Library Services have an immediate requirement to source a standby/fail over tool independent of any current tools in use to manage incidents, requests and customer contact. This is to meet the business continuity requirements across UoM and reduce the potential service disruption to the university employees, students and partners, if other systems/applications are withdrawn from service.
Award Detail
| 1 | Servicenow (Staines)
|
Renewal Options
1+1 annual renewal option available should the need arise
Award Criteria
| Quality | 100 |
| Cost | 0 |
CPV Codes
- 48000000 - Software package and information systems
Indicators
- Options are available.
Legal Justification
Following the recent cyber incident The University of Manchester has immediate requirements to source solutions and services that are independent of any current products/services to meet their business continuity requirements. This will reduce the potential for service disruption to employees, students and partners to the University. The negotiated procedure without a prior publication has been used due to extreme urgency on the grounds of regulation 32(2)(c)
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-03d6ad
- FTS 017067-2023