Provision of Customer Experience Platform

A Contract Award Notice
by CROWN COMMERCIAL SERVICE

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£999K
Sector
TECHNOLOGY
Published
30 Jun 2023
Delivery
30 May 2023 to 29 May 2026
Deadline
23 Jan 2023 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources

Award Detail

1 Qualtrics LLC (Provo United States)
  • Value: £999,000

CPV Codes

  • 48517000 - IT software package
  • 79311300 - Survey analysis services
  • 79342311 - Customer satisfaction survey

Other Information

CCTS22A93 - Call Off Award Letter v3.0 REDACTED.docx CCTS22A93 - HM Cabinet Office G-Cloud 13 Call-Off Contract - REDACTED.docx

Reference

Domains