Student Assistance Programme

Concepts

• student wellbeing services
• bath
• medical practice
• primary aim of student wellbeing services
• student assistance programme
• wellbeing student queries
• student self-referral
• consistency of service
• mental health
• free phone helpline access

Location

South West England: SOUTH WEST (ENGLAND)

Description

This is a low-value tender. Below Part 2 and the associated clauses. Call for companies that can offer the services described. 24/7 free phone helpline access for ‘in the moment mental health and wellbeing student queries. Essential this is web-based, as on-campus phone reception is compromised  Consistency of service across the working week, evenings, out of hours and weekends, including bank holidays.

Total Quantity or Scope

The primary aim of Student Wellbeing Services is to provide the University with a range of in-house professional and specialist services relating to mental and physical health, disability, accessibility, advice, general wellbeing, safeguarding and crisis intervention. The University is seeking a Student Assistance Programme that provides the following:  24/7 free phone helpline access for ‘in the moment" mental health and wellbeing student queries, essential this is web-based, as on-campus phone reception is compromised  Consistency of service across the working week, evenings, out of hours and weekends, including bank holidays  Integration with Bath Spa University Services  Privacy and confidentiality policies that align with the University  Clinical/therapeutic assessment undertaken for each enquirer (to feed into MI reports)  Service Level Agreement and KPIs for ‘calls answered’ and ‘call back’/’call waiting’  Diverse workforce of helpline practitioners  SMS/WhatsApp/Live chat facilities  Multilingual and translation options  Phone line for student self-referral and staff sign post  Phone line staffed by qualified mental health practitioners 10  Emergency response protocols where safeguarding concerns  Escalation into SWS for urgent matters  Alignment with Bath Spa University procedures and protocols  Management Information Reports to include: o Student presenting issues o Student engagement o Escalation routes o Emergency response etc  Regular review meetings with lead practitioners and managers  Dedicated point of contact 24/7 for the University

CPV Codes

• 85121000 - Medical practice services
• 85120000 - Medical practice and related services

Indicators

• Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** For more information about this opportunity, please visit the Delta eSourcing portal at: <a href="https://www.delta-esourcing.com/tenders/UK-UK-Bath:-Medical-practice-services./6924K8V94J" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-Bath:-Medical-practice-services./6924K8V94J To respond to this opportunity, please click here: <a href="https://www.delta-esourcing.com/respond/6924K8V94J" target="_blank">https://www.delta-esourcing.com/respond/6924K8V94J GO Reference: GO-202375-PRO-23344343