Contact Centre as a Service

A Tender Notice
by NORFOLK COUNTY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
5.5 year
Value
£750K
Sector
TECHNOLOGY
Published
10 Jul 2023
Delivery
30 Aug 2023 to 31 Jan 2029
Deadline
11 Aug 2023 08:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Norfolk County Council wishes to procure a new customer contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. The solution is on-premise. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. Norfolk County Council wishes to procure a new contact centre service. The primary drivers are: to improve security, resilience, user experience and flexibility to enable increased use of cloud services simplify and manage the migration from the current legacy system

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 32000000 - Radio, television, communication, telecommunication and related equipment
  • 48000000 - Software package and information systems

Indicators

  • Contract is suitable for SMEs.

Other Information

This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk. Delivery Notes The estimate value in this notice does not include VAT and is for the first 5 years of the contract. The Council has the right to extend the contract by a period or periods not totalling more than 3 years. Is a Recurrent Procurement Type? : No Additional information on how to apply for this contract https://in-tendhost.co.uk/norfolkcc/aspx/

Reference

Domains