Designing and running the BR-MeX pilot year

A Contract Award Notice
by O F W A T

Source
Contracts Finder
Type
Contract (Services)
Duration
9.5 month
Value
£180K
Sector
PROFESSIONAL
Published
01 Aug 2023
Delivery
16 Jun 2023 to 31 Mar 2024
Deadline
05 May 2023 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The overarching objective of BR-MeX is to incentivise wholesale water companies to provide an excellent wholesaler customer experience to business customers and Retailers. Ofwat and MOSL are working collaboratively on commissioning a design and research project to develop and pilot the two primary surveys that will measure performance in this area, namely these are: 1. B-MeX: A survey aiming to seek business customers' feedback on wholesaler performance through a survey based on a specific customer contact with the wholesaler. 2. R-MeX: A survey to seek Retailers' feedback on wholesaler performance. The primary objective of this project is to design, test and pilot all aspects of the B-MeX and R-MeX surveys in 2023-2024 to ensure the survey methodology is robust for a full-scale shadow run in spring 2024.

Award Detail

1 IFF Research (London)
  • Value: £179,961

CPV Codes

  • 73210000 - Research consultancy services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains