PRJ 1252 Lewisham High Intensity User Service

Concepts

• london ambulance service
• health and social work
• lewisham high intensity user service
• hiu service
• emergency care services
• service aims
• voluntary services
• health care contacts
• nhs sel icb wish
• medical model

Location

United Kingdom: Lewisham

Description

NHS SEL ICB wish to commission a HIU service to work with people to understand any underlying social or emotional reasons for increased health care contacts and to provide emotional/psychosocial support as opposed to a clinical or medical model with an aim to improve patients health and social well being whilst reducing demand on urgent and emergency care services. Service Aims include: Effectively manage, co-ordinate and signpost frequent attenders at A&E to local health, social and voluntary services to help support their identified needs. • Reduce frequent attenders’ activity on A&E department and calls made to London Ambulance Service (LAS). • To explore the underlying reason for frequent attendances to A&E, appropriately signpost and make referrals to health and well-being agencies in primary care and the community that can support individual needs. • To engage/reengage people with local community services. • Effectively manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the voluntary sector • To provide support to identified patients linking to end of life pathways

Total Quantity or Scope

SEL ICB wish to commission a HIU service to work with people to understand any underlying social or emotional reasons for increased health care contacts and to provide emotional/psychosocial support as opposed to a clinical or medical model with an aim to improve patients health and social well being whilst reducing demand on urgent and emergency care services. … • Reduce frequent attenders’ activity on A&E department and calls made to London Ambulance Service (LAS). • To explore the underlying reason for frequent attendances to A&E, appropriately signpost and make referrals to health and well-being agencies in primary care and the community that can support individual needs. • To engage/reengage people with local community services. • Effectively manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the voluntary sector • To provide support to identified patients linking to end of life pathways The estimated total contract value is £850,000.00. The Contract will be for 3 years with the possibility of an extension for a further 2 years at the discretion of the ICB. The service is expected to commence in April 2024. Please refer to the service specification document for further information on the service. Interested organisation must express an interest via Pro-contract e-tendering portal. Bidders needs to register on Pro-contract if they are not registered already. This can be done by clicking the link below. https://procontract.due-north.com/Register Once registered, you can express an interest in this project and submit your bid via the e-tendering portal by clicking the following link to this specific project: https://procontract.due-north.com/Advert?advertId=e1004adf-7430-ee11-8124-005056... Please note that bids submitted by any other means will not be considered.

CPV Codes

• 85000000 - Health and social work services

Other Information

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