Cloud-hosted Telephony System

A Contract Award Notice
by SHEFFIELD CITY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£2M
Sector
TECHNOLOGY
Published
09 Aug 2023
Delivery
01 Aug 2023 to 31 Jul 2026
Deadline
05 Jul 2023 23:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally. The decision taken to award this contract was made on 31 July 2023. The contract award was made using G-Cloud 13 Key Criteria Search. The search resulted in a single supplier.

Award Detail

1 Content Guru (Bracknell)
  • Value: £1,791,660

CPV Codes

  • 48510000 - Communication software package

Other Information

Additional data https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=70386&B=UK User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104130

Reference

Domains