Future Lets Webex Contact Centre Licenses

Concepts

• webex contact center
• software package
• coventry
• instance of webex contact center
• future lets webex contact centre licenses
• information systems
• agents
• current contract on-premise
• uccx
• on-premise

Location

Coventry:

Description

To upgrade 65 agents to the Webex Contact Center

Total Quantity or Scope

Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that hosts the migrated 65 agents. The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise.

Award Detail

CPV Codes

• 48000000 - Software package and information systems

Legal Justification

Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that hosts the migrated 65 agents. The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **