TD2048 - Service Level Agreement to support the Insight Led Council platform

Concepts

• insight led council
• software package
• derby
• td2048 - service level agreement
• development support
• service level agreement
• month service level agreement
• additional service days
• service pack days
• insight led council platform

Location

Derby:

Description

TD2048 Service Level Agreement to support the Insight Led Council platform

Total Quantity or Scope

12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days. To provide a Service Level Agreement to support the Insight Led Council platform: • Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions) • Minor corrective ILC changes to ILC solution / minor defects • Knowledge transfer & Training • Data retention and Archiving • To provide service pack days to support with change requests or project work to develop the product.

Award Detail

Renewal Options

Initial 12 months with the option to extend a maximum of twice (meaning there is a total possible extension of 2 years beyond the Initial Term)

CPV Codes

• 48000000 - Software package and information systems

Indicators

• Options are available.

Legal Justification

There will be significant cost and inconvenience to the Authority and economic operators associated with tendering for the following reasons: If we were to change suppliers we would need to do the following; • Due to the bespoke nature of the system build (undertaken with current supplier over 18 months) we would need to spend a considerable amount of project and development time with new supplier/developers to understand and establish the programme of works • Establish if the supplier/developer has the skills to support the design and build and continue the work that has been started • Train the new supplier on the technical and logical architecture and functional design • Understanding of DCC internal structures, who does what, which the current supplier already has • Understanding of business requirements and service delivery which the current supplier already has • Setting up lines of communication and building good working relationships, which we already have with the current supplier For IT, there will be tasks associated with the change in supplier which are; • Remove current supplier from the network • Add new supplier to the network • Add new Users to Citrix Access Gateway (2 factor authentication) • Project Gateway administration • IT specification tender review There will also be tasks associated with the change in supplier that will impact on other services; • Review the Information Processing Agreement (Information Governance) • Review the current DPIA (Information Governance) • Set up of new supplier on CIA (Accounts Payable) • Going out to procurement (Procurement Team/officers from the relevant services) The involvement of five additional teams including Policy & Insight means that the cost of change is therefore prohibitive for new providers.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The Council will observe a 10 day standstill period from the publication of this notice.