Service Desk Provision

A Contract Award Notice
by PENSION PROTECTION FUND

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£1M
Sector
TECHNOLOGY
Published
21 Aug 2023
Delivery
14 Jun 2023 to 13 Jun 2027
Deadline
13 Jun 2023 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.

Award Detail

1 Little Fish (Nottingham)
  • Value: £1,002,481

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 72610000 - Computer support services
  • 72611000 - Technical computer support services

Reference

Domains