MCA Digital Customer Relationship Management

A Tender Notice
by WEST YORKSHIRE COMBINED AUTHORITY

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£290K-£340K
Sector
TECHNOLOGY
Published
15 Sep 2023
Delivery
01 Dec 2023 to 31 Oct 2027
Deadline
19 Oct 2023 11:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

MCA Digital Customer Relationship Management This concerns the design, procurement, implementation, support, and development of a new CRM system that can meet the needs of the organisation both now and in the future, the Combined Authority has adopted a 'Microsoft first' approach to fit in with the Combined Authority's ICT architecture and to align with MCA Digital workstreams. The Combined Authority is procuring a new CRM system that will sit within Microsoft Architecture; it must be a cloud solution that can be accommodated within the Combined Authority's Microsoft tenancy and that conforms to the CA's established technical standards, and in addition specifically, the application should be scalable, accessible from mobile devices, accessible to a diverse range of users, simple, easy to use and secure.

CPV Codes

  • 72212780 - System, storage and content management software development services
  • 72212445 - Customer Relation Management software development services
  • 72212781 - System management software development services

Indicators

  • Contract is suitable for SMEs.

Other Information

Additional data https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=41747&B=UK User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103257

Reference

Domains