Unified Communication Telephony Solution

A Tender Notice
by BLACKBURN WITH DARWEN

Source
Find a Tender
Type
Contract (Services)
Duration
7 year
Value
£1M
Sector
TECHNOLOGY
Published
20 Sep 2023
Delivery
To 12 Sep 2030 (est.)
Deadline
19 Oct 2023 15:00

Concepts

Location

Blackburn With Darwen:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

In response to current and emerging requirements for improved communication facilities, BDBC has decided to replace their existing Skype for Business telephony service with a Microsoft Teams telephony solution, associated SIP Direct Routing network services, and integrated to their existing on-premise Netcall contact centre. Tenders are invited for the supply of services in respect of Microsoft Teams Voice solution and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to the Council a phase migration from BDBC’s existing telephony environment to Teams Voice. The three main elements are: • DDI, SIP / Call plan Direct Routing network services • Microsoft Teams Voice (Microsoft licenses will be provided by BDBC’s incumbent Microsoft Licensing partner) • Direct Routing SIP connection to BDBC’s on-premise Netcall Liberty Converse contact centre To support the phased migration, BDBC are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.

Award Criteria

Quality 45
Total cost of ownership 40
Social Value 15

CPV Codes

  • 64200000 - Telecommunications services

Indicators

  • This is a one-off contract (no recurrence)
  • Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains