Foundry Device Management

Concepts

• hardware
• consultancy services
• software programming
• computer support

Location

Description

- Development, maintenance, and management of the Foundry laptops - The assessment, management and configuration of applications that can be used on the Foundry devices - The provision of device Privileged Access Management (PAM) - The provision of User Research - Documentation and artefacts for 1st Line Support pertaining to the hardware asset management of Foundry including Knowledge Based Article for use by support teams and if appropriate, customers - Documented architecture and administrative guides for the devices, including documented configuration and scripts on the MoD enterprise ecosystem - General continuous improvement through ongoing configuration and implementation of iterative changes - Support on 3rd and 4th Line Support escalations - Application of Center for Internet Security (CIS) benchmarking policies, including monitoring and reporting compliance - Provision of 1st line support for hardware - Management of all assets, including the distribution of assets for new users (both office based and remote staff), refreshing of old assets and keeping the asset register up to date.

Award Detail

CPV Codes

• 72100000 - Hardware consultancy services
• 72200000 - Software programming and consultancy services
• 72600000 - Computer support and consultancy services

Indicators

• Contract is suitable for SMEs.