Outbound Dialler Services

Concepts

• darlington
• collection agency
• email communication service
• outbound communications
• outbound dialler services
• dialler
• outbound
• slc collections optimisation activity
• overseas arrears
• customer collections

Location

Glasgow City

Description

To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.

Total Quantity or Scope

SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. . … The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.

Award Criteria

CPV Codes

• 79940000 - Collection agency services

Indicators

• Bids should cover the whole contract.
• Renewals are not available.
• Award on basis of price and quality.

Other Information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: <a href="https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Collection-agency-services./939V5PZ7D7" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Collection-agency-services./939V5PZ7D7 To respond to this opportunity, please click here: <a href="https://www.delta-esourcing.com/respond/939V5PZ7D7" target="_blank">https://www.delta-esourcing.com/respond/939V5PZ7D7 GO Reference: GO-20231024-PRO-24256959