Contract award for the Provision of a Customer Service Centre Service for Hertfordshire County Council

A Contract Award Notice
by HERTFORDSHIRE COUNTY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£18M-£26M
Sector
BUSINESS
Published
27 Oct 2023
Delivery
01 Apr 2024 to 31 Mar 2028
Deadline
14 Aug 2023 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Awarded Contract - the contract has been awarded to Serco Limited Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres. The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each. The contract value range stated above in Section 1 allows for the two x 12 month extension periods.

Award Detail

1 Serco (Hook)
  • Value: £17,826,556

CPV Codes

  • 79512000 - Call centre

Indicators

  • Contract is suitable for SMEs.

Reference

Domains