Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS

A Contract Award Notice
by ROCHDALE METROPOLITAN BOROUGH COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£354K
Sector
BUSINESS
Published
31 Oct 2023
Delivery
01 Sep 2023 to 30 Aug 2025
Deadline
17 Mar 2023 23:59

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; • Fully managed OOH service covering the existing opening hours of 4.30pm- • 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and • all Bank Holidays 24hr • All systems and licenses relevant to the delivery of the service • Automated Management information • Monthly service review meetings • KPIs as per the current contract Resource and Planning • Forecasting and Planning • Long term capacity Planning • Short term Planning • Performance Analysis • Scheduling • Holiday Management • WFM Administration • Intraday Performance Management • Reporting

Award Detail

1 Agilisys (London)
  • Value: £354,000

CPV Codes

  • 79500000 - Office-support services

Indicators

  • Contract is suitable for SMEs.

Other Information

CHEST Reference DN653339 https://www.the-chest.org.uk/

Reference

Domains