Oracle Fusion Support

A Contract Award Notice
by CITY & COUNTY OF SWANSEA

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£3M
Sector
TECHNOLOGY
Published
09 Nov 2023
Delivery
not specified
Deadline
n/a

Concepts

Location

Civic Centre, Swansea, Wales, UK

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support.

Total Quantity or Scope

The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3.

Award Detail

1 de Novo Solutions (Newport)
  • Reference: 033150-2023-ccs/22/303-1
  • Value: £3,000,000

Award Criteria

Quality 60
price 40

CPV Codes

  • 72261000 - Software support services
  • 72253000 - Helpdesk and support services
  • 72250000 - System and support services
  • 72212781 - System management software development services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** (WA Ref:136315)

Reference

Domains