Customer Performance Measurement Framework
A Contract Award Notice
by NATIONAL HIGHWAYS
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 5 month
- Value
- £140K
- Sector
- PROFESSIONAL
- Published
- 20 Nov 2023
- Delivery
- 02 Nov 2023 to 31 Mar 2024
- Deadline
- 01 Nov 2023 12:00
Concepts
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- National Highways Leeds
1 supplier
- KPMG London
Description
Customer Performance Measurement Framework - procure consultancy support to help develop a customer performance measurement framework to drive customer centric improvements and further embed the connection of our people to the contribution they make to improving customer satisfaction. This will support improvement in our 'meeting the needs of all users' KPI as measured by the Transport Focus Strategic Roads User Survey (SRUS).
Award Detail
| 1 | KPMG (London)
|
CPV Codes
- 73300000 - Design and execution of research and development
Reference
- tender_387169/1284190
- CF e1b14268-e0ac-4e07-bcef-9fba4e04b1e9