ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services

Concepts

• post and telecoms
• shipley
• hours contact center call handling
• hours contact center services
• hours contact center provision
• contact centre services
• overflow contact centre services
• overflow call handling
• hours
• service delivery

Location

Description

Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months (3 Years) with the option to extend by 2 x 12 months - at Accent's discretion.

Award Detail

CPV Codes

• 64000000 - Postal and telecommunications services

Indicators

• Contract is suitable for SMEs.

Other Information

Advert https://procontract.due-north.com/Advert?advertId=9b28ae7e-4326-ee11-8123-005056...