FEW1278 - Provision of Emergency Call Handling Services
A Contract Award Notice
by LEICESTER CITY COUNCIL
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 1 year
- Value
- £60K
- Sector
- FACILITY
- Published
- 02 Jan 2024
- Delivery
- 22 Dec 2023 to 21 Dec 2024
- Deadline
- 19 Dec 2023 23:59
Concepts
- leicester
- repair and maintenance
- genuine emergency calls
- emergency call handling services
- an emergency repair job
- the tenants emergency repairs telephone number
- all the housing divisions emergency repairs calls
- an emergency repair operative
- few1278 - provision of emergency call handling services
- emergency
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Leicester City Council Leicester
1 supplier
- Pinnacle Connect London
Description
The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures.
Award Detail
| 1 | Pinnacle Connect (London)
|
CPV Codes
- 50000000 - Repair and maintenance services
Indicators
- Contract is suitable for SMEs.
- Contract is suitable for VCOs.
Reference
- LEICSCITY02-DN698991-98002072
- CF d6a0d0b5-2be1-4ba5-a6ce-61138e46bd2e