Customer Service Model

A Contract Award Notice
by CARE QUALITY COMMISSION

Source
Contracts Finder
Type
Contract (Services)
Duration
2.5 month
Value
£38K
Sector
BUSINESS
Published
05 Jan 2024
Delivery
08 Jan 2024 to 31 Mar 2024
Deadline
14 Nov 2023 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

This is a Contract Award Notice. The Care Quality Commission (CQC) ability to encourage and enable people to share their experiences of care with CQC rests largely on our ability to meet the needs and expectations of people who take the time to feedback to us. We want to develop a customer service approach, underpinned by an effective responding to concerns policy, that enables us to do that. We also need to understand what a good feedback loop looks like when people share their experiences of care with us. To support this work we have contracted with a supplier that can build on what we have learnt through the LLR and develop a protype customer service model based on robust engagement and testing with the public. This procurement was undertaken through the NHS SBS Consult 18: Multidisciplinary Consultancy Services Framework (Lot 3) following the Direct Award process. The Contract is awarded for a total period of 3 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EP&S 059

Award Detail

1 Ipsos Market Research (Cfo Ipsos Mori)
  • Value: £37,500

CPV Codes

  • 79413000 - Marketing management consultancy services
  • 73210000 - Research consultancy services
  • 79419000 - Evaluation consultancy services
  • 79412000 - Financial management consultancy services
  • 73000000 - Research and development services and related consultancy services
  • 79221000 - Tax consultancy services
  • 79400000 - Business and management consultancy and related services
  • 73200000 - Research and development consultancy services
  • 79410000 - Business and management consultancy services
  • 79411000 - General management consultancy services
  • 79414000 - Human resources management consultancy services
  • 79411100 - Business development consultancy services

Other Information

20231204 Order Form and SLA for Customer Service Model vFINAL_Redacted 20231204 Order Form and SLA for Customer Service Model vFINAL_Redacted.pdf

Reference

Domains