Customer Relationship and Case Management (CRCM) Solution - AWARD

A Contract Award Notice
by THE RIVERSIDE GROUP LIMITED

Source
Contracts Finder
Type
Contract (Products)
Duration
5 year
Value
___
Sector
TECHNOLOGY
Published
12 Jan 2024
Delivery
02 Oct 2023 to 01 Oct 2028
Deadline
13 Jul 2023 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2

Award Detail

1 Homeless Link (London)

CPV Codes

  • 48445000 - Customer Relation Management software package
  • 72261000 - Software support services
  • 72263000 - Software implementation services
  • 72265000 - Software configuration services
  • 72267000 - Software maintenance and repair services
  • 48440000 - Financial analysis and accounting software package
  • 48400000 - Business transaction and personal business software package

Indicators

  • Contract is suitable for SMEs.

Other Information

Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Reference

Domains