Consultancy - Customer Management System

A Contract Award Notice
by BRITISH COUNCIL(THE)

Source
Contracts Finder
Type
Contract (Services)
Duration
4.5 month
Value
£100K
Sector
TECHNOLOGY
Published
13 Feb 2024
Delivery
09 Feb 2024 to 30 Jun 2024
Deadline
08 Feb 2024 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

• Assess current Customer management system (CMS) challenges and confirm whether the as-is state is viable including cost to serve • Define the target state & potential CMS options to realise the target state • Outline the case for change and technology roadmap to enable target state • Finalise the list of requirements and prioritisation to input into ITT • Balanced criteria assessment framework creation to shortlist potential vendors • Provide op-model considerations for centralised CMS operations and define the required team structure

Award Detail

1 Ernst & Young (More London Place London)
  • Value: £165,946

CPV Codes

  • 72221000 - Business analysis consultancy services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

Domains