Supply and Maintenance of a Customer Relationship Management System

Concepts

• irvine
• information technology
• other systems
• the current crm system verint em pro
• customer relationship management
• the crm system
• a corporate system
• customer relationship management (crm) system
• system
• management

Location

North Ayrshire

Description

Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire.

Total Quantity or Scope

This is required when the existing contract for the current CRM system Verint EM Pro comes to an end on 31/03/2025. The new contract is anticipated to be for a duration of 3 years with up to an additional 24 months extension at the sole discretion of North Ayrshire Council.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

Other Information

A questionnaire has been included for suppliers to completed and return by close of business 24th May 2024. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=765223. (SC Ref:765223)