Revenues and Housing Benefits Processing Support Service

Concepts

• administration services
• harrow
• housing benefit claimants
• housing benefits processing support service
• business rates services
• electronic processing means
• housing benefit overpayments
• housing benefit overpayments and business rates services
• 12800 council tax support claimants
• 8000 housing benefit claimants

Location

Harrow

Description

London Borough of Harrow the Authority, is seeking to appoint a single provider for delivery of the Council Tax, Benefits, Housing Benefit Overpayments and Business Rates Services.

Total Quantity or Scope

The London Borough of Harrow is conducting the procurement using Open Procedure for the purpose of procuring the services described in the Specification (Services). The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow’s Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.

Renewal Options

The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council.

Award Criteria

CPV Codes

• 75100000 - Administration services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Award on basis of price.

Other Information

The Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or abandon this procurement exercise at any time and/or to award a contract for part of the Service/supplies at its sole discretion. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all cost incurred by any applicant and/or tenderer before signature of any contract with the contracting Authority shall be incurred entirely at that applicants/tenderers risk.