RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)

A Contract Award Notice
by BRISTOL CITY COUNCIL

Source
Contracts Finder
Type
Framework (Products)
Duration
2 year
Value
£920K
Sector
TECHNOLOGY
Published
16 Sep 2024
Delivery
09 Sep 2024 to 08 Sep 2026
Deadline
06 Sep 2024 22:59

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they call.

Award Detail

1 Icsai (None)
  • Value: £920,000

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • Contract is suitable for SMEs.

Reference

Domains