Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring

Concepts

• cardiff
• telephone answering
• alarm monitoring
• remote fire alarm equipment monitoring
• telephony services & remote fire alarm equipment monitoring
• telephony services
• telephony
• hours
• fire
• monitoring

Location

Cardiff

Description

Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.

Renewal Options

2 x 12 month periods

Award Criteria

CPV Codes

• 79510000 - Telephone-answering services
• 79512000 - Call centre
• 79711000 - Alarm-monitoring services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Professional qualifications are sought.
• Award on basis of price.

Other Information

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145433 Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are: As stipulated within the tender pack (WA Ref:145433)