Customer views on guaranteed standard scheme (GSS)

A Contract Award Notice
by O F W A T

Source
Contracts Finder
Type
Contract (Services)
Duration
2.5 month
Value
£37K
Sector
PROFESSIONAL
Published
29 Oct 2024
Delivery
16 Aug 2024 to 31 Oct 2024
Deadline
15 Aug 2024 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Over the coming months, the Department for Environment, Food and Rural Affairs (Defra) will be launching a consultation on payments made under the Guaranteed Standards Scheme (GSS). Water and wastewater customers are entitled to guaranteed minimum standards of services from their water or sewerage company. When companies fail to meet these standards, they are required to make a payment to affected customers, as specified by the GSS This research will need to be completed by early October 2024, in order to inform Ofwat's response to and recommendations for, Defra's consultation.

Award Detail

1 Thinks Insight & Strategy (Looe)
  • Value: £36,550

CPV Codes

  • 79342311 - Customer satisfaction survey

Indicators

  • Contract is suitable for SMEs.

Reference

Domains