Telephony and Contact Centre Service

A Contract Award Notice
by BATH AND NORTH EAST SOMERSET COUNCIL

Source
Contracts Finder
Type
Framework (Services)
Duration
5 year
Value
£2M
Sector
TECHNOLOGY
Published
08 Nov 2024
Delivery
02 Dec 2024 to 01 Dec 2029
Deadline
06 Sep 2024 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.

Award Detail

1 Charterhouse Voice & Data (London)
  • Value: £1,945,154

CPV Codes

  • 32500000 - Telecommunications equipment and supplies

Indicators

  • Contract is suitable for SMEs.

Reference

Domains