SWR Gateline & Ticket checkers Tender

Concepts

• customer services
• swr customer service assistants
• swr customer service
• swr network
• swr gateline
• swr
• automatic ticket gates
• ticket checking
• ticket checkers
• ticket

Location

London:

Description

1. Introduction & Background Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury, (please see Appendix 2 attached). The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Pro-tections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mo-bilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: • To adhere to all current and future, employee and health and safety legislation • Provide, staff that are professional and focused on meeting our customers' expecta-tions. • That the contract will represent true value for money for South Western Railway • That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. • That have achieved Achillies, ISO 9001

Lot Division

CPV Codes

• 79342300 - Customer services

Indicators

• Variant bids may be considered.
• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are not available.

Other Information

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