P-37177 Service Contract for DNA Analyser/KingFisher Ex robots/Thermal Cyclers

Concepts

• laboratory services
• standard business hours).service description
• service description
• thermal cyclers
• p-37177 service contract
• the service plan period
• kingfisher ex
• dna analyser
• multiplex dynamic temperature verification (mdtv) service
• each equipment / serial number service description

Location

United Kingdom: Addlestone, Surrey (+ various other APHA locations)

Description

P-37177 Service Contract for DNA Analyser/KingFisher Ex robots/Thermal Cyclers

Total Quantity or Scope

APHA requires the following level of service as listed against each Equipment / serial number Service Description: “RC Site MDTV PM”− Includes one (1) onsite Planned Maintenance per year during which Multiplex Dynamic Temperature Verification (MDTV) service will be performed. − Digital remote support, and access to technical support (Monday - Friday, standard business hours).Service Description: “AB Assurance 1PM”− One (1) Planned Maintenance service visit per annum.− Includes all parts, labour and travel for unlimited breakdowns.− One calibration kit for qPCR instruments. − Fast Response time - Engineer on site usually within 48 working hours for breakdowns (guaranteed on site in 72 working hours).− Free access to Technical and Application Support Helplines.− Guaranteed call back within three (3) working hours for breakdowns.Service Description: “AB RC Support Plus Site MDTV PM”− Includes unlimited breakdowns throughout the service plan period. − Includes all parts, labour and shipment for bre

Award Detail

Award Criteria

CPV Codes

• 71900000 - Laboratory services

Legal Justification

Life Technologies are the original Equipment manufacturer (OEM) and hold exclusive rights to software updates and maintenance procedures for the Equipment. They provide OEM-certified parts and own the intellectual property rights to the software, thus preventing other providers from using it. Life Technologies is the sole provider for service contracts and equipment updates.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **