SPS-02244 Provision of Microsoft Service Support

A Prior Information Notice
by SCOTTISH PRISON SERVICE

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
___
Sector
TECHNOLOGY
Published
07 Jan 2025
Delivery
not specified
Deadline
n/a

Concepts

Location

Scotland:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

Total Quantity or Scope

The purpose of this Prior Information Notice (PIN) is to determine interest within the marketplace for this project. Those who are interested in this PIN should contact the SPS representative detailed in this PIN in the first instance to discuss the scope further. The SPS are currently developing a strategy for this project, meaning that the procurement route has not yet been determined. Further details will be provided in due course after a decision has been reached.

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=784581. (SC Ref:784581)

Reference

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